Frequently Asked Questions

 

At Suan Houseware, we work with wholesale buyers, brand owners, Amazon sellers, and distributors around the world. Below are answers to the questions we hear most often. If you don't find what you're looking for, please reach out—we're happy to help.

 

 

 

General Questions

 

• Q: What products do you manufacture?

 

We specialize in custom silicone and plastic products for the kitchenware and drinkware markets. Our core offerings include:

- Plastic drinking cups — Tritan, PC, PP, color-changing, travel mugs

- Silicone cups — folding cups, wine glasses, tumblers

- Silicone kitchenware — spatulas, baking molds, utensils, gadgets

 

We also offer custom mold development and private label services across all product categories.

 

• Q: Are you a factory or a trading company?

 

We are a trading company. Suan Houseware is deeply cooperating with a plastic factory facility with 14 injection molding machines, a silicone factory facility with 12 silicone molding machine and a dedicated team of engineers, quality control specialists, and production staff. This means you work with an active solution-making sales team, a professional team making your products, and giving very good after-sale service.

 

• Q: Do you work with small businesses or only large wholesalers?

 

We welcome clients of all sizes. Whether you're launching your first private label product or managing large-scale wholesale distribution, we offer flexible solutions including low minimum order quantities (MOQs) to support businesses at every stage.

 

 

 

Customization & Molds

 

• Q: Can you make products with my logo or brand design?

 

Absolutely. We offer comprehensive customization:

- Logo printing — pad printing, screen printing, and other techniques for durable, high-definition branding

- Color matching — precise reproduction of your brand colors

- Custom packaging — boxes, sleeves, PDQ displays, and gift packaging

- Custom mold development — for exclusive product designs

 

• Q: How does custom mold development work?

 

Our custom mold process is designed to be transparent and collaborative:

1. Design Review — You share your concept, drawing, or sample

2. Engineering & DFM — We provide feedback to optimize for manufacturing

3. Mold Manufacturing — Precision tooling using high-grade steel (P20, 718H, S136, etc.)

4. Sampling — We produce first samples for your approval

5. Production — Full-scale manufacturing with your approved specifications

 

Typical mold completion time is 30–45 days, depending on complexity.

 

• Q: What is your minimum order quantity (MOQ) for custom products?

 

 

MOQs vary by product type and customization level. For custom-molded products, we typically require 1,000–3,000 pieces per design after mold completion. For stock products with custom logo printing, MOQs can be lower. We're happy to discuss your specific needs—flexibility is part of our commitment.

 

 

 

Materials & Certifications

 

• Q: What materials do you use?

 

We work with a range of high-quality, food-grade materials:

Material	Common Applications	Key Features
Tritan™	Premium drinkware, travel mugs	Crystal clear, BPA-free, dishwasher safe
PC (Polycarbonate)	Durable cups, tumblers	Impact resistant, high clarity
PP (Polypropylene)	Everyday cups, kitchenware	Lightweight, heat resistant
Silicone	Folding cups, utensils, bakeware	Flexible, heat resistant, non-stick

 

All materials can be supplied with BPA-free certification.

 

• Q: What certifications do your products have?

 

We maintain up-to-date certifications for our core product lines:

- FDA — US food contact standards (silicone and plastic products)

- LFGB — European food contact standards (silicone and plastic products)

 

If your market requires additional certifications—such as California Proposition 65, EU 10/2011, or retailer-specific protocols—we can arrange third-party testing and documentation to meet your needs.

 

• Q: Do you test for compliance with US and European standards?

 

 

Yes. We work with accredited laboratories to conduct necessary testing. Our commitment to compliance means you can sell with confidence in regulated markets.

 

 

 

roduction & Lead Times

 

• Q: What is your typical lead time for production?

 

Lead times depend on the product and order volume. Our standard commitments:

Order Type	Typical Lead Time
Custom mold development	30–45 days
First production order (after mold)	20–25 days
Repeat orders (stock products)	15–20 days
Rush orders	As fast as 7 days (subject to material availability)

 

With our expanded capacity of 14 injection molding machines, we can now run multiple projects simultaneously, reducing overall lead times for our clients.

 

• Q: Can you handle urgent orders?

 

Yes. We understand that market opportunities don't always follow a calendar. If you have a rush order, let us know your timeline, and we'll do everything possible to meet it.

 

• Q: Do you offer sample orders?

 

 

Absolutely. We provide samples for evaluation before you commit to full production. For stock products, samples can typically be prepared within 7–10 days. For custom-molded products, we provide first-article samples as part of the mold approval process.

 

 

 

Shipping & Logistics

 

• Q: What are your shipping terms?

 

We typically do EXW or ship FOB from major Chinese ports (Shenzhen, Ningbo, Shanghai, etc.). We can also arrange CIF shipping Or DDP, DAP to your destination—just let us know your preferred terms.

 

• Q: How do you package products for shipment?

 

We offer flexible packaging options based on your needs:

- Bulk packaging — Master cartons for efficient shipping

- Custom retail packaging — Printed boxes, sleeves, or PDQ displays

- Gift packaging — Premium boxes for high-end products

 

 

Our packaging team can also advise on design and materials to balance presentation with shipping cost efficiency.

 

 

 

Quality Control

 

• Q: How do you ensure product quality?

 

Quality is embedded throughout our production process:

- Incoming material inspection — Raw materials are verified against specifications

- In-process checks — Operators monitor dimensions, appearance, and function during production

- First article approval — You approve samples before full production begins

- Final inspection — Products are inspected before packaging

- Pre-shipment review — We confirm all specifications before loading

 

We also welcome third-party inspections if required by your quality assurance program.

 

• Q: Can I arrange a factory audit?

 

Yes. We welcome factory visits and audits from our clients or accredited third parties. Just let us know your requirements, and we'll coordinate accordingly.

 

 

 

About Our Facility

 

• Q: How many machines do you have?

 

We currently operate 14 injection molding machines and 12 silicone mold machines in our expanded production facility. This capacity allows us to handle multiple orders simultaneously, reduce lead times, and scale with your growth.

 

• Q: Can I visit your factory?

 

Absolutely. We welcome visitors. Our facility is located in Yangjiang City, Guangdong Province and Taizhou City, Zhejiang Province. If you're planning a visit, please contact us in advance, and we'll arrange a tour.

 

 

Partnership & Support

 

• Q: Do you work directly with Amazon sellers?

 

Yes. We work with many Amazon sellers—from those launching their first private label product to established brands scaling their catalog. We understand the unique needs of Amazon businesses: fast samples, low MOQs, compliance documentation, and reliable restocking.

 

• Q: What if I need help beyond manufacturing?

 

We see ourselves as your partner, not just your supplier. If you need assistance with design optimization, packaging selection, or navigating compliance requirements, our team is here to help. Your success is our success.

 

• Q: How do I get a quote?

 

The fastest way is to contact us directly:

 

- Email: [email protected] 

- WhatsApp: 86-15679720386

- Website: www.suanhouse.com

 

Please share your product type, target quantity, and any customization requirements. We'll respond with a detailed quote within 24 hours.

 

• Still Have Questions?

We're here to help. Whether you're exploring a new product idea, need clarification on our processes, or want to discuss a specific project, reach out anytime.

 

• Email: [email protected]
• WhatsApp: 86-15679720386  
• Web: www.suanhouse.com

 

We look forward to working with you.

 

 

Suan Houseware — Your Partner in Custom Silicone & Plastic Products